You spend money on ads, a website and word of mouth to make the phone ring. Then it rings while you're with a client, on the tools, at lunch or home for the night. Most people who reach voicemail don't leave a message. They ring the next business on the list.
When your customers are free to call, and when most businesses can't pick up.
For most service businesses, one extra client a month pays for your receptionist many times over.
We rang 20 Melbourne businesses at lunch and after 5pm. 18 went to voicemail.
Alex answers the InnovativeX phone line. It's the same technology we set up for your business, just trained on ours. Press the button and talk to it like a customer would.
Nights, weekends, lunch breaks and busy periods. No more voicemail.
Services, hours, service areas and how you work, in your words.
Asks the questions you would, so you know who to call back first.
Captures a time that suits the caller, or books into your calendar.
A summary by email straight after each call: name, number, what they need.
Hot leads and emergencies go to a real person, based on your rules.
After each call, you get an email like this. No listening to voicemails, no scribbled notes, no guessing who called.
Yours is set up around the questions your business needs answered.
We learn how your calls work: what people ask, what you need to know about them, and which calls are urgent.
We train it on your website and a one-page fact sheet, then run test calls until it handles your callers properly.
Keep your number and forward calls when you're busy, after hours, or all the time. Summaries start straight away.
No new phone system, no software to learn, and you can change how it answers at any time.
People with a legal problem usually go with the first firm that responds properly. Capture and qualify enquiries at night and on weekends, without ever giving legal advice.
When Melbourne hits 38 degrees, everyone calls at once. Capture every quote request through the summer rush, even while your team is up on a roof.
You can't answer the phone halfway up a ladder. Your receptionist takes the job details and sends them to you, so you call back when you're down.
Free your front desk from the same five questions, and catch the calls that come in before you open.
Different industry? If your phone rings with new business, it'll work for you. Talk to Alex and ask.
| Voicemail | Answering service | In-house receptionist | InnovativeX AI | |
|---|---|---|---|---|
| Hours covered | 24/7, nobody answers | Varies by plan | Business hours | 24/7, every day |
| Answers your questions | No | Basic, from a script | Yes | Yes, trained on your business |
| Qualifies enquiries | No | Limited | Yes | Yes, with your questions |
| Calls at once | None | Depends on staff | One | Many at once |
| What you receive | A voicemail, maybe | A message | Notes, if written | Summary + recording of every call |
| Typical cost | Free | Per call or monthly plan | A wage | $50/month + 30c/min |
Based in South East Melbourne. We can sit down with you, not just send a login.
No do-it-yourself platform. We write it, test it and look after it.
A natural local voice that handles "oh-four", "double two" and Melbourne suburb names.
If a caller asks, it says it's an AI. It never pretends to be you or your staff.
Urgent calls and callers who ask for a human get passed on, based on your rules.
Alex answers our own phone, so we fix problems before our clients find them.
3-month minimum, then month to month.
Estimates based on about 2.5 minutes per call. After the founding offer, setup is $299.
It sounds natural, and most callers just get on with their enquiry. If anyone asks, it's honest that it's an AI receptionist.
Yes. You forward calls to your receptionist when you're busy, after hours, or all the time. Nothing changes for your callers.
No. It catches the calls that would go to voicemail and handles repeat questions, so your team can focus on real work.
Calls are 30c per minute. A business taking 150 calls a month usually pays around $112 in call charges, plus the $50 monthly fee.
Setup is $299. It's free for our first 5 founding businesses.
Founding businesses commit for 3 months, then it's month to month. Cancel anytime after that.
Usually about a week after your free consult, including testing.
You choose the rules. Urgent calls or hot leads can be passed straight to your mobile.
It never makes things up. It takes their details and lets them know you'll follow up.
We're based in Melbourne and can meet in person across Melbourne, but we set up businesses anywhere in Australia.